Humberston Academy has installed a biometric cashless catering system. The new system will allow us to continue with the development of the Academy meal service, and will provide us with a more efficient, faster and ultimately better quality of service. For example:
*specific food allergy ingredients can be barred automatically
*queuing times are reduced through increased speed of service
*automatic free meal allocation with the student remaining anonymous
This is a system that incorporates the latest technology and eliminates the need to carry cash as you will pay using their finger at the revaluation points and tills. All students and staff will be informed of and given training on how to use the system. Any amount of money can be paid into your account, with the money spent on food and drink deducted as soon as you make a purchase. Two methods of payment are available to you: coin and note payments to the revaluation pay-points or by cheque. There will be a daily ‘spend limit’ programmed into the system of £4.00, which can be increased or decreased for an individual student by making a written request to the Academy Finance Office.
Some popular questions and answers for students:
How do I credit the account?
This can be done in two ways:
A By cheque: cheques are encouraged because it means no cash has to be carried. Cheques should be made payable to Cygnet Foods Ltd and, along with the bankers card details, have the student’s name and tutor group on the back. Paying by cheque means that parents know the money is being spent on food and drink within the Academy. There will be a cheque box specifically for this located next to one of the revaluation units: please deposit at least one day prior to requirement of funds.
B By Cash: into the revaluation machines on site. These take £5, £10 and £20 notes, £2, £1, 50p, 20p, 10p, 5p coins – no copper is accepted.
There is no minimum or maximum amount that has to be credited to the account before it can be used; however, the account must be in credit to purchase food.
When can I use the revaluation machine?
Before the first bell in the morning, at break and at lunchtime.
How do I check if I have credit on my account?
You can check your account using the revaluation machines located in the Academy at the times mentioned above.
Where will the revaluation machines be located?
There will be one machine in the gym corridor near the dining room and one in the entrance area to the main teaching block.
I am entitled to a free meal, how does it work?
The allowance is automatically credited to your account each day to allow purchase of the meal. (Please note credit is not carried forward to the next day). You can also add your own money to your account if you want to - your free allocation will be used first. The free allowance can also be split, if your parents wish, to allow you to spend some at break and some at lunchtime.
Can anyone else use my account?
No – a unique biometric reading is allocated to you and your photo image appears at the till.
How am I recognised by the system?
The biometric finger scan is converted into a number and stored on the system against the student. Once the finger scan has been taken it is automatically converted to numerical form, no register of fingerprint is kept and it is impossible to reconstitute a fingerprint from the numeric reference.